Elevate experience, build loyalty and grow value

Customer satisfaction is the key to increasing loyalty and driving growth. Fabric Elevate ensures you consistently deliver an outstanding customer experience, at scale and with minimal effort.

Tailored Order Fulfillment

Fabric's system offers a seamless, custom shopping experience.

  • Personalized
    orders

    Our automation enables you to customize orders effortlessly and at scale, leveraging individual customer profiles and shopping histories to deliver a truly personalized shopping experience.

  • Custom packing instructions

    Easily add specific picking and packing instructions for individual SKUs (like protective wrapping, branded packaging, etc.).

  • Last-minute
    updates

    Allow customers to update their orders up to the last minute before picking, ensuring they always get exactly what they need.

Personalized
orders

Our automation enables you to customize orders effortlessly and at scale, leveraging individual customer profiles and shopping histories to deliver a truly personalized shopping experience.

Custom packing instructions

Easily add specific picking and packing instructions for individual SKUs (like protective wrapping, branded packaging, etc.).

Last-minute
updates

Allow customers to update their orders up to the last minute before picking, ensuring they always get exactly what they need.

On-Demand Delivery

Beyond high-speed robotics, Fabric comes with a  comprehensive set of features and capabilities designed to optimize order management and enable 30-minute delivery and 5-minute pickup

  • Automated order management

    Fabric automatically receives, processes, and prioritizes orders while assigning tasks like picking, storage, and consolidation based on dispatch time and delivery method, ensuring the most urgent orders are fulfilled first.

  • Automatic
    consolidation

    Fabric automatically consolidates orders from all temp zones, and includes manually picked items like cut-to-order meats, significantly reducing labor costs and simplifying dispatch.

  • Delivery platform integrations

    We offer out-of-the-box integrations with leading delivery platforms. Our open APIs also support custom integrations with additional vendors or your in-house fleet.

  • Touchless
    dispatch

    Fabric’s Express Counter™ enables seamless handoff to couriers or customers via automated lockers - no staff involvement required, no waiting in line

  • Accurate time
    estimates

    We continuously monitor the site’s capacity and sync this data with the storefront to ensure customers see accurate delivery time estimates.

  • On-demand
    and trips

    Dispatch individual orders on-demand, in batches for trips, or a mix of both methods - our system will handle it all automatically.

Automated order management

Fabric automatically receives, processes, and prioritizes orders while assigning tasks like picking, storage, and consolidation based on dispatch time and delivery method, ensuring the most urgent orders are fulfilled first.

Automatic
consolidation

Fabric automatically consolidates orders from all temp zones, and includes manually picked items like cut-to-order meats, significantly reducing labor costs and simplifying dispatch.

Delivery platform integrations

We offer out-of-the-box integrations with leading delivery platforms. Our open APIs also support custom integrations with additional vendors or your in-house fleet.

Touchless
dispatch

Fabric’s Express Counter™ enables seamless handoff to couriers or customers via automated lockers - no staff involvement required, no waiting in line

Accurate time
estimates

We continuously monitor the site’s capacity and sync this data with the storefront to ensure customers see accurate delivery time estimates.

On-demand
and trips

Dispatch individual orders on-demand, in batches for trips, or a mix of both methods - our system will handle it all automatically.

Minimizing Shortages

Don't let shorts reduce basket sizes and damage loyalty. With Fabric, you’ll prevent missed sales before they even happen.

  • Inventory-app
    sync

    Fabric syncs with your customer-facing platforms in real time, so customers can only purchase what's truly in stock, ensuring you never overpromise.

  • Stock-to-order
    allocation

    When an order is placed, Fabric automatically reserves inventory for that order, including from soon-to-be-decanted stock, maximizing sales without risking stockouts

  • Ensured order
    accuracy

    Precise picking instructions and light-based visual cues guide associates during picking, while computer vision software and integrated scales confirm every order’s accuracy before dispatch.

Inventory-app
sync

Fabric syncs with your customer-facing platforms in real time, so customers can only purchase what's truly in stock, ensuring you never overpromise.

Stock-to-order
allocation

When an order is placed, Fabric automatically reserves inventory for that order, including from soon-to-be-decanted stock, maximizing sales without risking stockouts

Ensured order
accuracy

Precise picking instructions and light-based visual cues guide associates during picking, while computer vision software and integrated scales confirm every order’s accuracy before dispatch.

Investigating Complaints Shouldn’t be a Hassle

Don't let shorts reduce basket sizes and damage loyalty. With Fabric, you’ll prevent missed sales before they even happen.

Continue exploring

Request a demo